Al Raffa Police Station is a police station of Dubai Police in Al Souq Al Kabeer, Bur Dubai. It provides services for a large population of both residential and commercial areas, businesses and significant public facilities. The station has various police duties, such as crime scene investigation, traffic, public safety and community protection.
Statistically, the station is important to those residing or operating in the district of Al Raffa and Al Souq Al Kabeer and other nearby areas that require police services. Dubai Police also allows digital reporting, applying for certificates and other services through its official channels. Knowing what services the station provides and where to find them makes it easier for people to select the most appropriate method to seek help.
Al Raffa Police Station Location
This police station is also known as Al Raffa Police Station at 13, 13C Street, behind Golden Cinema Theatre, Al Souq Al Kabeer, Bur Dubai, Dubai. The area is part of the older Bur Dubai district, which has a mixture of residential buildings, traditional markets, commercial properties and busy local streets.
The station is also listed in different directories with the neighbourhoods of Al Fahidi and Al Raffa. These names are used to identify the area and not necessarily police stations. Use the full station name and the destination pin when travelling and not just the general address of Bur Dubai.
Area Served by the Station
Al Raffa Police Station plays an important role in the policing of the area locally. As per an inspection report published in May 2026, it has 9 key areas, an area of approximately 16 square kilometres and a population of 717,000 people.
Its jurisdiction includes:
- Al Raffa
- Al Souq Al Kabeer
- Al Karama
- Other surrounding residential and commercial areas within its assigned jurisdiction
Further functions of the station include significant commercial, tourism and government facilities such as banks. This means it matters to the residents, business people, employees and visitors who are served by it.
Main Responsibilities and Police Operations
Al Raffa Police Station is more than just a station to report incidents. It is part of the larger structure of Dubai Police, with various teams assigned to public safety, investigation, traffic-related issues and the administration of the police forces.
The station has different operational units, coordinating their actions based on the characteristics of each case.
Criminal Registration and Investigation
The criminal registration function deals with receiving and recording criminal complaints. Documentation of information regarding an incident is maintained to allow the relevant police teams to review the incident and to take appropriate action.
Investigation teams are responsible for subsequent investigations of crimes. Their duties involve analysing information, organising information and conducting investigations in accordance with the relevant laws.
General Duty and Security Patrols
General duty officers assist with the day-to-day operations of the police and the safety of the public. They perform various duties, such as taking on assigned tasks, liaising with other police units and ensuring safe order in the range of their operations.
Security patrol teams are also employed to help facilitate police visibility and response throughout the station’s areas. Their responsibilities are related to the broader goal of supporting public safety and protecting against the occurrence of incidents.
Traffic Registration and Police Coordination
The other aspect of the station’s operational structure is traffic registration. It covers the police protocol involved in traffic-related incidents and the documentation of pertinent information.
There are also investigation follow-up and criminal coordination units in the station. These teams will be used to facilitate communication between departments where appropriate to review, provide information, or take action from another police department in relation to a case.
Police Services and Assistance
For anyone seeking help from Al Raffa Police Station, they should first take the time to determine what the problem is before deciding on a service channel. Dubai Police is available at the police stations, smart police stations, on its website, mobile application and contact centre and offers a number of services.
The right channel is to go to the appropriate place in case of an emergency or if you need to lodge a complaint, or apply for a certificate or if you are following up on an application.
Criminal Complaints and Reports
Dubai Police offers a service to register criminal complaints for criminal offences of all kinds. Information can be reported through relevant information channels by individuals.
Generally, a complaint needs to be specific about the incident, rather than just talk about it and should contain information regarding the nature of the incident, where it happened and the circumstances. Depending on the case, supporting evidence, witness information and other documents may be requested as well.
Once submitted, the matter is reviewed in accordance with the appropriate police procedures. In some instances, additional confirmation of identity and/or a statement or additional information from the complainant is needed.
Traffic-Related Matters
Another crucial aspect of the Dubai Police’s work includes traffic-related issues. The services available can be used by residents to inquire about traffic violations and address selected traffic procedures.
Traffic fine enquiries, traffic fine payments, traffic accident reports and requests for replacement traffic documents (some) are all relevant services. Availability of a specific service is determined by incident type and situation.
For instance, there is a different procedure for a minor accident with no injured persons and a serious road accident with injured persons. If it is an emergency, it’s the police emergency service that should be called, not a regular traffic application.
Lost and Found Property
Dubai Police offers a service to collect any lost or misplaced items or found items that belong to others.
People can report lost items, drop off found items and check on the status of their lost item(s). There is also an official loss certificate from the relevant service.
Individuals who report lost documents or personal items should give as much accurate information about what they lost. The type of property, the circumstances and features of the loss assist the authorities in processing the request.
Police Clearance Certificate
Police Clearance Certificate is a document that establishes the criminal record status in the UAE. It is generally needed for employment, education, immigration and official purposes.
Dubai Police offers an application service via its digital platform. The Applicant must verify the identification requirements, fees and supporting documents required before submitting an application.
The certificate application is an independently administered service. People should not presume that they have to be physically present in Al Raffa Police Station to obtain it; since the application process is on the internet.
Contact Number and Emergency Assistance
There are two numbers to contact Dubai Police in case of emergencies and general enquiries. The right number ensures that individuals are able to be assisted without delay by the emergency response.
| Contact purpose | Number |
|---|---|
| Police emergency | 999 |
| Non-emergency enquiries | 901 |
Emergency Number – 999
If immediate police assistance is required, call 999. This number is for emergencies such as danger, criminal incidents that require immediate response, or threats to public safety.
It is important that people share information about the incident and the location of the incident so that the emergency response team can operate.
General Enquiries – 901
For Dubai Police non-emergency information, complaints, applications & other police related queries, call 901.
The contact centre can assist callers to clarify the appropriate process they need to follow and the right service channel to use. It also helps with enquiries about the status of the application and services required.
The 901 contact centre deals with a range of services such as criminal, traffic, certificates and permits, community support, etc.
Station Telephone Information
There are business directories that list the telephone number +971 4 606 1600 for the Al Raffa Police Station. This number, however, does not always prove to be accurate in station-specific information.
That is why 901 is the recommended contact number to verify station info and for service info.
Opening Hours and Service Arrangements
Al Raffa Police Station is listed in the public business directories and is open 24 hours a day. But the presence of a police facility does not necessarily mean that all public service counters are open 24 hours a day.
The Dubai Police have launched smart services to minimise the necessity for conventional counter visits. The Dubai Media Office in March 2020 announced that the police station, Al Raffaa, stopped its face-to-face services and started offering smart service facilities instead.
In May 2026, a subsequent inspection found that the station is continuing to be operated by various police departments and operational units. This inspection is not intended, however, to make any assessment of the current opening hours of individual public service counters.
Smart Service Availability
Dubai Police provides a number of services via digital channels and Smart Police Stations (SPS). These are available 24/7 and offer users the opportunity to undertake specific police transactions without relying on the traditional counter service.
There are several types of services that Smart Police Stations offer:
- Criminal reports and complaints.
- Traffic services and accident-related procedures.
- Police certificates and permits.
- Community services and support.
The specific types of services provided will vary according to the facility and the type of transaction. A Smart Police Station is not the same as a conventional police station where the officers provide customer service.
Best Time to Confirm a Visit
If you are intending to file a criminal complaint, submit documents, or discuss a pending case, please call 901 before traveling. Use the appropriate terminology to describe the type of help needed and ask whether issues should be referred to Al Raffa Police Station or any other Dubai Police station.
This is especially pertinent for administrative needs since digital services and the need for physical attendance may vary.
How to Reach Al Raffa Police Station
The station is situated in a designated area of Bur Dubai, which has road access and public transport. There are various ways to get to the site depending on where you’re coming from.
By Dubai Metro
Opposite Al Ghubaiba and Sharaf DG are helpful Green Line Metro landmarks for the area surrounding Bur Dubai. But the most appropriate station will vary according to the starting point and walking distance.
Before travelling, passengers should verify the distance to the station of their choice in the Metro network. Transportation options may not be the most convenient for one street in Al Raffa compared to another.
By Bus
Al Ghubaiba Bus Station is one of the key bus stations of Bur Dubai. The station is useful as a transport reference for passengers arriving from other parts of Dubai and for onward connection to Al Raffa.
For the bus number, it will depend on where you’re going from. To verify the current RTA routing information, rather than depending on an old route number or an old RTA timetable.
By Taxi or Private Vehicle
There’s direct transportation to the Al Souq Al Kabeer area through taxi or rideshare services. The correct map pin should be the same as the location of the police station behind the Golden Cinema area; passengers will need to enter Al Raffa Police Station as the destination.
Another factor to consider in Bur Dubai is the street layout. In older commercial centres, some streets are narrow or busy, so it may be more beneficial to have a more specific destination than the name of the area.
Important Information Before Visiting
Before you even think about going, you should make sure that your specific request doesn’t need to be attended to. Many administrative processes are carried out through digital means by Dubai Police and other issues must be discussed with the relevant department.
Documents and Information
The paperwork that is needed varies with the service. No single document list will apply to all Police cases.
The following are examples of information that could be included in a criminal complaint:
- Emirates ID or another accepted identification document.
- Date and approximate time of the incident.
- Exact place where the incident occurred.
- Details of the people involved, where known.
- Supporting photographs, messages or other evidence, where relevant.
Lost property: Describe the article lost and the circumstances thereof. In case of certificate application, please follow the information and document requirements that are specific to the application service.
Existing Complaints and Applications
If you have already made a complaint or a request for a service, retain your reference number. This information assists Dubai Police in determining which app is the right one in a follow-up inquiry.
Provide any further information through the channel indicated. It might be helpful to avoid re-applying for the same issue, as this may cause undue confusion.
Choosing the Correct Police Facility
Not all police related issues must go to the police station closest to a person’s home or place of work. The processing location can be influenced by the location of the incident, the type of complaint and the department responsible.
As an example, if someone is reporting an incident in another part of Dubai, it does not necessarily mean that Al Raffa station is where the incident should be registered.
Before travelling, please call 901 to verify the reporting process or police facility.
Al Raffa Police Station Jurisdiction
The station’s jurisdiction is an integral aspect of its identity as it extends beyond the immediate Al Raffa neighbourhood. The police teams have operational and security responsibilities in multiple residential, commercial and public properties.
The scale of this responsibility was identified in the inspection report in May 2026, which focused on nine areas, an area of some 16 square kilometres and a population of over 717,000. Commercial and tourism facilities and government services are also present in the station, which also has duties linked to the policing of these.
Residential and Commercial Responsibilities
A mixture of houses, shops and commercial properties is found in Al Raffa and Al Souq Al Kabeer. Police activities in these areas include maintaining public safety, investigating reported incidents and liaising with other departments.
Other stations reported having jurisdiction over Al Karama, which is an important place. It also provides services to residential and commercial buildings, which extends its policing needs.
Business and Public Safety
REW is also home to significant commercial and government locations, such as banks. These sites need a certain coordination among the various Police Units based on their security and operational needs.
These include other duties such as criminal investigation, general duty, traffic registration and security patrol duties. The various teams at the station coordinate their casework and aid the police in operations within the designated area.
Al Raffa Police Station and Smart Police Stations
The Smart Police Station and Al Raffa Police Station are two different things. A traditional police station has an operational structure with police departments and personnel, whereas an SPS is designed primarily for automated customer transactions.
Dubai Police launched the Smart Police Stations to increase the use of selected services without the need to contact an employee. Each of these is open around the clock and caters to various police operations.
The key differences are:
| Feature | Al Raffa Police Station | Smart Police Station |
|---|---|---|
| Main function | Local policing and operational responsibilities | Automated customer services |
| Staff | Police personnel and operational teams | Self-service system |
| Service access | Depends on the required service | Digital kiosks and automated channels |
| Availability | Confirm individual public service arrangements | 24 hours |
| Main purpose | Police operations and community security | Completing selected police transactions |
It is important that someone calls 999, rather than relying on a self-service facility in case of an emergency. An SPS or Dubai Police application may be the better choice for administrative transactions.
Who Should Contact Al Raffa Police Station?
Other individuals may require help from the station or the station’s police force. Depending on their situation and the matter they want to report, they have to use the right procedure.
Please note that individuals residing in Al Raffa, Al Souq Al Kabeer and other areas within the station’s jurisdiction may require police assistance for criminal matters, security matters and other matters related to them.
Business owners and employees: Businesses and employees may need assistance in relation to incidents reported to the police, property-related complaints and other matters.
Visitors and tourists: Dubai Police services can be used by visitors and tourists to report lost property, seek assistance, or report incidents in Bur Dubai.
Dubai Police service channels are available to deal with any traffic-related issues, such as selected accident reports and fine enquiries, for drivers and vehicle owners.
The key difference is that the Police Station closest to the incident is not necessarily a police station’s responsibility. This is determined by the incident location and type of request.
Conclusion
Al Raffa Police Station is one of the key Police stations of the Dubai Police, which serves Al Raffa, Al Souq Al Kabeer, Al Karama and other regions under its jurisdiction. It’s responsible for criminal registration, investigations, traffic issues, security patrols and community safety. The area under the jurisdiction of the station is around 16 sq. kms and has a population of more than 717,000.
In the event of a police emergency, dial 999; for general enquiries and service information, dial 901. Check service requirements before coming and whether or not there is a need to be physically present at the service. Aids residents, business owners and visitors to contact the appropriate department, without making an unnecessary trip.
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Frequently Asked Questions
Where is Al Raffa Police Station located?
At 13, 13C Street, behind Golden Cinema Theatre at Al Souq Al Kabeer, Bur Dubai, Dubai.
What is the contact number of Al Raffa Police Station?
The Dubai Police non-emergency number is recommended as 901. For emergencies, call 999.
Is Al Raffa Police Station open 24 hours?
According to the public directories, they are open 24 hours, but please check individual customer service and counter hours by calling 901.
Which areas does Al Raffa Police Station cover?
It is reported to cover the areas of Al Raffa, Al Souq Al Kabeer, Al Karama and others around them.
Can I file a criminal complaint online?
Yes. Dubai Police offers an online criminal complaint service to report and share information.
Can I get a Police Clearance Certificate at Al Raffa Police Station?
The Dubai Police has launched a Police Clearance Certificate application service online. Check the application instructions before going to a station.
What is the difference between 999 and 901?
999 is for emergencies and 901 for non-emergency enquiries, service information, follow-up on applications, etc.
Which Metro station is closest to Al Raffa Police Station?
Al Ghubaiba and Sharaf DG serve as helpful Green Line Metro mark-up points for the area. The best one will depend on your exact starting point and route to your destination.
