Etisalat balance check allows e& UAE customers to view their prepaid credit, remaining data, active packages, and postpaid allowances using official self-service channels. For prepaid users, dialing *121# is the fastest way to access their services, while dialing *101# gives access to prepaid account services like checking their balance, recharging their prepaid, managing packages, and viewing their account information. The My e& UAE application also enables customers to get real-time data on their balance, data consumed, bill details, and services subscribed.
The balance-check option available may vary according to the mobile connection. Prepaid customers can see their prepaid balance and package validity, while postpaid customers are able to see their monthly allowances, their data usage, and billing information rather than package validity and prepaid balance. As e& continuously improves its range of products and self-service, this article only addresses officially supported methods which are currently accessible via e& UAE.
Etisalat and e& UAE: What’s the Difference?
If you have looked up “Etisalat balance check” in the past few years, you will see that the name of the company has changed over the years.
Etisalat UAE has recently been renamed to e& UAE, but customers are still using the Etisalat name as a search term. The e& brand e-services, including balance check, USSD codes, and account management services, are available. The two names also have documentation references throughout the site.
Which Balance Can You Check?
For many people, “balance” refers to prepaid credit only, but there can be a number of different balances in your account, depending on your mobile plan.
For example, you may want to check:
- Main prepaid credit
- Remaining mobile data
- Included call minutes
- Active bundle allowances
- Account information
- Smiles points balance
- Registration details
Depending on whether you have a prepaid or postpaid plan, there is information available.
Method 1: Check Your Prepaid Balance with *121#
The most widely used and fastest way is using the USSD Balance inquiry code.
Just open your phone’s dialer and type in:
*121#
Once you press the call button, you will see the remaining prepaid credit on your screen in a few seconds.
This method works on:
- Android phones
- iPhones
- Basic feature phones
It doesn’t require any internet connection; it works over a mobile network, so it also works when there is no mobile data or Wi-Fi.
At present, *121# is the official code for checking prepaid balance and is the most common code used for balance enquiry by Wasel prepaid customers, e& UAE said.
Method 2: Use *101# for Complete Account Management
Although many people are familiar with *121#, *101# has much more functionality.
It doesn’t simply show your balance, but rather provides an interactive self-service web portal that lets you control a number of different things about your account.
The menu can offer access to:
- Credit enquiry
- Remaining allowances
- Account information
- Registration enquiry
- Know My Number service
- Recharge using vouchers
- Available prepaid offers
- Smiles points balance
- Package management
Postpaid users also have access to a billing tab, payment history, outstanding amount, add-ons, and device contract details.
This will make *101# the most comprehensive USSD service e& UAE provides.
Method 3: Check Your Balance Using the My e& UAE App
The My e& UAE official app gives the best graphical view, rather than USSD codes.
Once you log in to your account on the site, you will see your current account balances and services on the home screen.
There are several things that customers can see from the app:
- Available prepaid balance
- Remaining data
- Voice allowances
- Active subscriptions
- Current bill (postpaid)
- Recharge history
- Purchased add-ons
- Account management options
The app also allows customers to subscribe to other services without having to navigate from the application, unlike USSD codes.
According to the official document, one of the main ways to manage prepaid and postpaid accounts with the app is recommended.
Method 4: Use the e& Self-Care Portal
A company’s own self-care portal is also available to computer-savvy customers.
Once you log in to your account, you are able to access:
- Remaining balance
- Current benefits
- Active plans
- Recharge options
- Add-ons
- Account details
The web information available is the same as that displayed in the My e& UAE app.
How Postpaid Customers Check Remaining Allowances
Many people think that postpaid customers should only use *121#.
Actually, though, postpaid accounts do not have a prepaid credit balance. Rather, they feature compensation that resets every month, based on the customer’s billing period.
For postpaid customers, e& suggests using *101#, where you will be able to see:
- Current bill
- Payment information
- Remaining allowances
- Add-on balances
- Smiles points
- Account details
Depending on the subscription plan, more allowance queries can also be made via dedicated USSD codes.
Checking Your Remaining Data
Sometimes the way data is presented on your mobile device is not the same as the way data is presented in your prepaid account.
The officially recommended alternatives are:
- My e& UAE app
- e& Self-Care portal
- Allowance enquiry through *101# for eligible plans
e&, for some prepaid products like WaselGo, also communicates to customers about SMS usage when they have used about 80%, 90%, and 100% of the SMS allowances or Flexi minutes included with their product. This enables users to keep track of their usage without having to manually check their balance again and again.
Visitor Line Customers Can Also Check Their Balance
Visitors to the UAE are commonly provided with a Visitor Line, with the same formal balancing options.
Dh50m is the opening balance for new customers of the UAE bank’s Visitor Line service. The UAE bank’s Visitor Line offers a new customer a starting balance of Dh50m, which can be checked via:
- *121#
- *101#
- The e& UAE app
- Calling 121
The same channels are used to purchase recharges as well as packages.
What Information Appears After a Balance Check?
The exact answer is dependent on the subscription.
When a customer activates the prepaid phone, he will notice the credit balance that is left on the SIM.
However, when customers employ a bundled prepaid program, they also can locate data on:
- Remaining Flexi minutes
- Data allowances
- Package validity
Typically, postpaid customers are given allowance information rather than prepaid balance.
The output shown upon answering the USSD will vary from user to user and will depend on the mobile plan that each subscriber has. This is expected behavior as it depends on the active subscription and not the code itself.
Can You Check Your Balance Without Internet?
Yes. Among the benefits of e&’s USSD services is that they operate over the mobile network instead of an Internet connection.
When mobile data is disabled, or you don’t have an internet connection,n you can still:
- Dial *121# to check your prepaid balance.
- Dial *101# to access account management services.
- Call 121 for balance-related information where applicable, such as Visitor Line accounts.
This feature is especially helpful whenever you’re traveling or when you’re in a network-congested environment or when you’re running out of data.
When Should You Use the My e& UAE App Instead?
Although USSD codes are quick, they only display limited information. If you require full information about your account, you can use the My e& UAE app.
The app lets you:
- View your current prepaid balance.
- Check on the remaining data and voice quota.
- Check active subscriptions and add-ons.
- Recharge your number.
- Buy packs for purchase data, or international or roaming phone calls.
- Fill in the billing details of postpaid accounts.
- Manage multiple e& numbers from one account.
The information is presented in real time, and with a graphical interface, it’s easier to understand than USSD responses, particularly when running more than one mobile line.
Common Reasons Your Balance May Not Match Your Expectations
If the remaining balance on your phone is different from what you would expect, it doesn’t necessarily mean there is an issue.
There are some common reasons:
Recent recharge processing
Upon adding credit, it might take a little while for your account details to update on all of the services.
Automatic package renewal
Recurring prepaid subscription: If the balance is available in the subscription, the recurring fee is automatically deducted.
Separate promotional allowances
Some offers give you bonus data or minutes that aren’t counted against your plan’s data or minutes.
Different validity periods
The time for your prepaid credit, data, and promotional offers can vary. One allowance does not equal one allowance with your principal.
Note: If you still don’t see a balance that’s right after waiting, e& advises using the official self-service channels and calling 101 for customer support.
Balance Check Tips for Different Types of Users
If You Use Prepaid
For most of the prepaid customers, they only use 2 USSD codes:
- *121# for checking the available balance.
- *101# for account services, recharge options, and managing offers.
If You Use Postpaid
Your account isn’t saved with prepaid credit, so you should be focused on monitoring:
- Monthly data allowance
- Voice minutes
- Current bill
- Add-ons
- Payment status
Details can be accessed with the use of *101# or the My e& UAE app.
If You’re Visiting the UAE
Visitor Line users can:
- Use *121# to check their balance.
- Manage services through *101#.
- Refill with the My e& UAE Application.
- Call 121 for balance enquiries.
Choose the Right Balance Check Method
The ideal approach is dependent on what you want to check out. Prepaid customers can check how much credit they have available with the fastest option, *121#. For additional information, like active packages, allowances, or billing, dial *101#, and the My e& UAE App offers a more comprehensive account overview.
As e& may change its services and mobile plans at any point in time, it is advisable to use the official e& self-service features instead of relying on arbitrary USSD codes available on third-party websites. That way, you’ll always see the latest information associated with your account.
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Frequently Asked Questions
What is the official Etisalat balance check code?
The official enquiry code for prepaid balance is *121#.
Is *121# available for all customers?
No. It is intended primarily for prepaid customers. To check the allowances and billing information, the postpaid customer must dial *101# or use the My e& UAE app.
How do I check my remaining mobile data?
Allowances can be accessed via the My e& UAE app or via *101#, depending on your plan. Some prepaid plans also include SMS alerts to let you know that you have used up 80 % of your allowance, 90% of your allowance, or 100% of your allowance.
Can I check my balance while travelling?
Yes. To check the balance, visitors can dial 121 or 101, or use the My e& UAE app by dialing *121#.
Is checking my balance free?
Operating a balance inquiry system is a standard self-service account management method used in e&’s operations. The documents do not mention anything about using the numbers 121# or 101# separately.
What should I do if the USSD code doesn’t work?
You must make sure your SIM is activated and that you are in the network coverage area. Restart the device again if the problem persists, or reach out to e& customer support on 101 or the My e& UAE app.
Can I recharge my account while checking my balance?
Yes. You can also recharge from the My e& UAE app and e& recharge channels at the *101# menu.
What’s the difference between *121# and *101#?
121# is tailored for balance enquiry for prepaid, while 101# is a wider menu of self-service options available for allowing charges, recharging balances, providing billing information,n and more account options.
Editorial Note: This article is based on the latest information available from official e& UAE resources at the time of publication. Mobile plans, USSD codes, and account management features may change over time. We review this content regularly to keep it accurate and up to date. If e& announces changes after publication, this guide will be updated accordingly.
