ADDC Quick Pay: Payment Steps, Account Number, Service Code & Alternatives

ADDC Quick Pay is an online bill payment service that lets Abu Dhabi citizens pay their electricity or water bills with the help of a bill number without signing into an online account. The official ADDC Quick Pay page currently says that the service is under maintenance and notes that customers are advised to use alternative payment channels.

The required account number is specified in the official service information. Meanwhile, the government service catalogue is currently showing the more general water and electricity bill-payment service also under ADDC.49. The official Quick Pay page also provides 800 2332 as a number for customer support.

After their merger with Al Ain Distribution Company (AADC), ADDC is now known as the TAQA Distribution brand. That’s how it is that you might see the words ADDC and TAQA Distribution on the official service pages.

For bills that need to be paid immediately, there are official alternatives to paying with cash: online, the TAQA Distribution mobile app, phone payment, participating banks, MBME kiosks, AutoPay or Direct Debit, depending on the service and customer account.

Quick Facts About ADDC Quick Pay

The official government service page lists ADDC.49 as the service for Water and Electricity Bill Payment. The required document is the account number and the basic process is to enter the account number, pay the required amount and get a receipt or SMS.

ADDC Quick Pay Service Code: ADDC.49

The official service identifier is a small piece of information that will not be present in most payment guides.

According to the official ADDC government service page, the following are the services available:

Service Code/Number: ADDC.49

The service is considered to be in the category of Account Management and Bills and is to be paid for water and electricity bills as applicable, through the available channels of ADDC. The listed customer groups are residential, commercial, industrial, agricultural and governmental customers.

The listed required document is:

Account Number

It also records the basic service procedure as:

1. Enter the ADDC account number.
2. Pay the account’s due amount or bill.
3. Receive a receipt or SMS.

The Government service page states the fee is Free.

This service code is not the same as any individual’s account number, bill number, or reference information regarding any payment transaction. The service code is the official code, not a customer account number, of the ADDC.49 service.

How ADDC Quick Pay Works

The process of the Quick Pay service is made as easy as possible when it exists.

Step 1: Get Your TAQA Distribution Account Number

You will need to have a valid account number. This is a dedicated Quick Pay page and it is specifically requesting the customer to fill in their TAQA Distribution account number.

The customer can see his/her Account Number on his/her bill. The account number is on the online account activation page of TAQA Distribution.

If a random number or an old account identifier is listed in an old document, don’t use it. If the account has changed, please use the current account number on the TAQA Distribution list.

Step 2: Enter the Account

The Quick Pay page is organized with an account entry stage. The customer types in the correct account number that is related to the bill he or she is paying.

This is a crucial time to be accurate since the account number is used to identify the utility account the payment is associated with.

Step 3: Review the Amount Due

The second leg of the issue relates to the payoff. The official Quick Pay interface calls this step Amount to pay.

Before making a payment, confirm the account and amount are for the intended customer or property.

Step 4: Complete the Payment

According to the official service description, the payment process includes paying an account’s due amount or bill and receiving a receipt or SMS notification.

The actual payment system to use might vary when the service is updated, so consumers should use the payment system that is presented to them – not one shown in a screenshot from a prior version of the service.

Can You Pay Someone Else’s ADDC Bill?

Yes. According to the official Quick Pay FAQ, it’s confirmed that customers can pay someone’s bill.

Payment can be made either in full or in part, but must be made with the other customer’s ADDC account number. Upon processing, a confirmation email or SMS is sent to the person making the payment and the account holder, according to the official page.

This could prove helpful if another person inside the household or a friend, tenant, or property owner should pay a utility bill.

The correct account number is the only requirement.

Where Can You Find Your ADDC Account Number?

One of the most significant details for paying your bill is your account number.

The official page for activating accounts online states that customers’ TAQA Distribution account numbers are listed on their bill in the Customer Details section.

If you can’t find it, the information provided in the official customer service information of TAQA Distribution carries the number 800 2332 for help.

It’s preferable to get the right account number from an official bill or a TAQA Distribution account rather than an unconfirmed number from an older bill.

ADDC Account Number Changes for Al Ain Customers

The move to the unified TAQA Distribution system is especially pertinent to Al Ain residents.

According to TAQA Distribution’s official FAQ, Al Ain customers were given new account numbers during the system update. Payments and service requests can be made using the new account number.

The FAQ mentions some payment channels in which Al Ain customers should change their account number:

• Bank payments
• Self-service kiosks
• Exchange centres
• AutoPay

It also states in the official guidance that customers who are Direct Debit customers don’t need to enable Direct Debit again, as this will be done by TAQA Distribution with the relevant bank. However, AutoPay customers must use the new account number to set up AutoPay again.

This is a key difference for those who have an older ADDC account number.

Why Did ADDC Become TAQA Distribution?

In January 2025, Abu Dhabi Distribution Company and Al Ain Distribution Company will become part of a single entity, the TAQA Distribution brand.

The official website of TAQA Distribution confirms that from January 2025, ADDC and AADC will merge under the new unified brand of TAQA.

This is why you might see various names in older bills, search results and live digital services.

The legacy ADDC website is still in operation and current customer-facing information is used in several locations within TAQA Distribution. For instance, on the current login page, both Abu Dhabi and Al Ain customers are required to log in with UAE Pass or existing TAQA Distribution credentials.

Therefore, for practical purposes, customers looking for payment services for ADDC should also be mindful that the new term is now “TAQA Distribution bill payment”.

What to Use Instead of ADDC Quick Pay During Maintenance

Customers don’t necessarily have to wait for Quick Pay to come back, as the official Quick Pay page is currently suggesting alternative payment channels.

TAQA Distribution has a fully-fledged page to offer residents that explains how to pay water and electricity bills.

Online Payment

TAQA Distribution offers an online payment option for one-time payments by customers. According to the official payment page, customers can pay for one or more of the properties using its secure online payment service.

The online account system is also in place, so customers can manage their services and pay bills.

TAQA Distribution Mobile App

The official payment-options page lists the TAQA Distribution mobile application as another payment option.

Account activities, such as viewing consumption and updating customer information, are also possible with the app.

A convenient option for anyone who’s frequently using their cell phone to handle their energy bill.

Payment by Phone

Customers may make payment by telephone, by calling 800 2332. According to the official payment information from TAQA Distribution, you should be ready with your account number and credit-card information upon taking a phone payment.

This can come in handy when the customer is not able to access an online payment facility.

MBME Smart Kiosks

MBME smart kiosks are also available as a payment channel for TAQA Distribution.

According to the official payment-options page, customers are required to input the TAQA Distribution account number and be ready to pay the entire balance in cash.

ATM and Banking Channels

Bank channels are available to eligible customers as well.

Customers who have a bank account with the bank that participates in the payment system may be able to pay using an ATM with the full amount of the outstanding balance, via their TAQA Distribution account number. It also includes telephone or Internet banking with partner banks. 

Customers should refer to the instructions of their bank as bank participation and procedures may vary.

Which Payment Method Should You Choose?

This will depend on what you are trying to do.

Quick Pay is convenient, but it’s not the only means of settling a utility bill.

AutoPay and Direct Debit: Better for Recurring Bills

Automatic payment options can help eliminate the need to pay on a monthly basis if you’re always forgetting to pay on time.

TAQA Distribution’s official payment page states that AutoPay makes it possible for customers to set up monthly repayments by means of a debit or credit card, which is issued by a GCC bank.

TAQA Distribution also offers a Direct Debit service, where the amount of the bill can be deducted from the registered bank account on bill generation, subject to the requirements for the registration of the direct debit service.

These services are not Quick Pay services. Quick Pay is for a single payment, whereas AutoPay and Direct Debit are for regular payments.

Al Ain customers should also note that the official system-update FAQ states that AutoPay must be re-enabled with the new account number, but Direct Debit does not require any customer action for the account-number transition.

What If Your ADDC Bill Is Higher Than Expected?

This doesn’t necessarily mean there is a meter issue.

The official Quick Pay FAQ lists some of the causes for bills to be higher or lower than expected, such as tariff changes, estimated bills, seasonal consumption, changes in consumption and water leaks.

For instance, during warmer seasons, electricity use can be influenced by the use of air-conditioning. Also, increased occupants or new appliances can alter the typical home use.

If the meter is suspected to be faulty, TAQA Distribution recommends that customers reach out to its support to investigate the meter. In the event that the investigation concludes that the meter is not faulty, there may be a call-out fee, per the official Quick Pay information notes.

What Does an Estimated ADDC Bill Mean?

An estimated bill is one that is the result of an up-to-date meter reading not being available at the time the bill was prepared.

As per the official Quick Pay FAQ, customers are not supposed to do anything just because they received an estimated bill. When the next actual meter reading comes in, the next bill is adjusted for any over- or underpayments.

So an estimated bill should not be considered a mistake.

Is There a Fee for ADDC Bill Payment?

The official government service page for Water and Electricity Bill Payment shows that the fee is Free.

It is important, however, for customers to be aware that any charge they may see may be a separate service fee or possibly a charge attached to a specific channel of banking or payment.

If a bank, card provider, or payment intermediary shows a charge, see what the current terms are and confirm the charge before the transaction is made.

Do You Need an Online Account to Pay an ADDC Bill?

Not necessarily.

The official Quick Pay page clearly says that paying without login is possible with a valid account number and paying the outstanding amount.

But the existing Quick Pay service is undergoing maintenance per the same official page. It is nonetheless advisable that those who are required to make payment now use one of the official means of payment.

Customers who wish to make more than one payment will find a full online account to be useful. According to the official account information, users can now access usage details, update account information, connect with the accounts and pay bills from their account.

Final Thoughts

A simple payment option for paying water or electricity bills without having to log into a full online account was created for use with ADDC Quick Pay. The official service identifies the TAQA Distribution account number as the key information required, while the government service catalogue identifies the broader water and electricity bill-payment service as ADDC.49.

Customers’ top priority for 2026 is the service’s current state, as the official Quick Pay page notes that the service is undergoing maintenance and recommends other payment options. Therefore, customers should not assume that Quick Pay is guaranteed to be working at present based on the outdated third-party instructions.

Customers can pay using official services (e.g. online payment, mobile app from TAQA Distribution, phone payment, AutoPay, Direct Debit, participating banks, MBME kiosks and eligible ATM services) until the service is back online again.

The change from ADDC to TAQA Distribution also means that the current account information should be used, especially for Al Ain customers, who were issued with new accounts with the unified system.

For the latest service availability or assistance with a payment, customers should rely on the official TAQA Distribution/ADDC channels and the published customer-care number 800 2332 rather than unverified payment links or third-party account information.

Must Read: FEWA Quick Pay Guide: Simple and Reliable Way to Pay Utility Bills in UAE

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Frequently Asked Questions 

Is ADDC Quick Pay working right now?

The official ADDC Quick Pay page currently indicates that the service is under maintenance and customers are requested to use another payment method for the time being until it’s available again.

How can I pay my ADDC bill without logging in?

Once enabled, the official service enables users to pay the balance due amount without logging in to their TAQA Distribution account by entering the customer’s valid account number. The official page states that at present, Quick Pay is in maintenance and users are advised to use another payment channel.

What is the ADDC Quick Pay service code?

The official government service page has the service code/number for Water and Electricity Bill Payment as ADDC.49.

What information do I need for ADDC bill payment?

The bill-payment service requires the document/information to be the Account Number as identified in the official service description.

Where can I find my TAQA Distribution account number?

The official online-account activation page says the account number can be found in the Customer Details section of your bill.

Can I pay someone else’s ADDC bill?

Yes. They can be paid using another bill’s account number, either in full or in part, according to the official Quick Pay FAQ. Confirmation can be sent to the payer and account holder via e-mail or SMS.

What is the ADDC customer service number?

The customer contact number listed on the official Distribution pages of the ADDC/TAQA is 800 2332.

Can I pay my ADDC bill through the mobile app?

Yes. The same page in TAQA Distribution’s official payment-options section promises users the ability to update their account information and view consumption via the mobile app, as well as to pay bills.

Has ADDC changed to TAQA Distribution?

From January 2025, ADDC and AADC have been combined under the new TAQA Distribution brand. The change is confirmed by the official Website of the Distributor of the TAQA distributor.

Did Al Ain customers receive new account numbers?

Yes. According to the official system-update FAQ, Al Ain customers were given new account numbers to pay and place service requests. It explicitly states that the new number should be used for some channels such as bank payments, self-service kiosks, exchange centres and AutoPay.

Do I need to recreate Direct Debit after the account-number update?

No, according to the official faq, as when customers are using Direct Debit they shouldn’t need to set it up again; it’s done by TAQA Distribution and the relevant bank.

What should I do if I receive an estimated bill?

It’s stated in the official Quick Pay FAQ that the estimated bill will be issued when the meter reading is not up-to-date. Adjusted for overpayment or underpayment for the previous meter reading with the following bill.